Terms Of Service

Last updated October 02, 2025

Neurameet Limited – Terms of Service

Company Number: 16254534

These Terms of Service ("Terms") set out the agreement between you ("Customer", "you", "your") and Neurameet Limited ("Neurameet", "we", "our", "us") regarding your use of our services.

By creating an account, commencing a trial, or completing a paid subscription via Stripe Checkout, you agree to these Terms. If you are entering into this agreement on behalf of a school or organisation, you confirm that you have authority to bind that organisation.

1. Our Services

Neurameet provides software-as-a-service (SaaS) tools to record meetings, generate transcripts and minutes, and provide AI-powered summaries, actions, and reports.

We may update or improve our services from time to time. Where we make significant changes, we will notify you in advance.

2. Customer Responsibilities

You agree to:

  • Use the service only for lawful purposes.
  • Ensure that any meeting recordings or personal information you upload or process through Neurameet is collected and shared lawfully.
  • Keep login credentials secure and not share them outside your organisation.
  • Inform us promptly if you become aware of unauthorised access to your account.

3. Safeguarding and Child Protection

Your organisation remains solely responsible for safeguarding decisions and statutory reporting obligations.

Neurameet staff do not monitor, review, or moderate meeting content for safeguarding concerns.

If Neurameet personnel inadvertently encounter content that appears to involve an immediate risk of harm, we may alert the Customer's designated safeguarding lead but accept no ongoing duty to review or act upon such information.

4. Recording Consent Obligations

It is the Customer's responsibility to inform all meeting participants that audio recording and automated transcription may occur.

The Customer must ensure that all required consents or notices are obtained before recording begins.

Neurameet accepts no responsibility for the Customer's compliance with data-protection or consent requirements in relation to recordings.

5. Age and Account Eligibility

Neurameet is intended for professional educational use.

Users must be 18 years or older or have organisational authorisation to access the platform.

6. Data Protection

Neurameet acts as a data processor when handling meeting recordings, transcripts, and minutes on behalf of your organisation, which remains the data controller.

We process personal information only as described in our Privacy Policy and in the Data Processing Agreement (Schedule 1).

You remain responsible for ensuring you have the right to share personal data (including data about children) through the service.

Neurameet Limited is registered with the Information Commissioner's Office (ICO) as a data processor under registration number ZB966092.

7. Data Security and Retention

We take appropriate technical and organisational measures to protect your data.

  • Meeting recordings are automatically deleted after 30 days, unless your organisation requests earlier deletion.
  • Transcripts and minutes are retained for up to 2 years by default, unless deleted sooner by you.
  • Data can be exported at any time via in-app download tools or by written request to [email protected].
  • Upon termination, data remains accessible for 90 days for export or deletion requests before permanent removal.

See our Privacy Policy for full details.

8. Sub-processors

We use carefully selected sub-processors to deliver the service, including:

  • Speechmatics Ltd (UK): speech-to-text transcription
  • OpenAI L.L.C. (US): AI summarisation and report generation

Where data is transferred outside the UK, we use approved transfer mechanisms (e.g. SCCs with UK Addendum).

9. Acceptable Use

You must not use Neurameet to:

  • Upload or record content that is defamatory, discriminatory, obscene, or unlawful.
  • Record individuals without their knowledge or in violation of surveillance or data-protection laws.
  • Interfere with or attempt to gain unauthorised access to the Service or its infrastructure.
  • Use the platform to develop a competing product.

We may suspend or terminate accounts engaged in prohibited activity.

10. Intellectual Property

All rights in Neurameet software, code, and branding remain with Neurameet Limited.

You retain all rights in the content of your meetings and any transcripts or minutes generated.

11. AI Accuracy and Limitations

Neurameet uses artificial intelligence (AI) technologies to generate summaries, actions, and reports. While we take care to ensure that AI outputs are useful and reliable, we do not guarantee their accuracy, completeness, or suitability for any particular purpose.

You acknowledge that AI-generated content may contain errors, omissions, or misinterpretations, and you agree to use such content at your own discretion and risk.

Neurameet is not responsible for any decisions, actions, or outcomes based on AI-generated content, and accepts no liability for any loss or damage arising from reliance on it.

12. Subscription and Payment Terms

12.1 Fees and Payment

Subscription fees are payable in advance through Stripe Checkout or by invoice as agreed.

All fees are in GBP and inclusive of all applicable taxes.

Subscriptions renew automatically each year unless cancelled with at least 30 days' notice before renewal.

Failure to make payment may result in suspension or termination.

12.2 Cancellations and Refunds

You may cancel at any time; cancellation takes effect at the end of the current paid period.

Fees are non-refundable once a subscription period has commenced, regardless of usage, except where required by law.

In the event of a verified service failure lasting more than 30 consecutive days, you may request a pro-rata refund.

12.3 Licence Scope

Each subscribing organisation is entitled to unlimited internal users under a single licence.

User accounts may be issued only to employees of the subscribing organisation.

The Service may not be resold, shared, or provided to third parties outside the organisation.

12.4 Service Limits

Each licence includes a defined allowance of meeting recordings per calendar month, as set out on our pricing page.

Additional usage may incur supplementary fees as published from time to time.

We will notify you if your usage regularly exceeds your plan's allowance.

12.5 Tax and Invoicing

Neurameet Ltd is registered in England and Wales (Company No. 16254534).

Invoices are issued in GBP and may include VAT where applicable.

Payment receipts are available through Stripe or upon request.

13. Support and Service Level Commitment

We aim to maintain a reliable and continuously available service, with a target uptime of 99%, excluding planned maintenance and factors beyond our reasonable control.

Email support is provided during UK business hours, with initial responses within one working day.

While we take all reasonable steps to minimise disruption, occasional downtime may occur due to maintenance, upgrades, or external factors such as network outages. In the unlikely event of a prolonged interruption, we will communicate updates promptly and work to restore normal service as quickly as possible.

14. Termination

You may stop using the Service at any time.

We may suspend or terminate accounts for breach of these Terms or unlawful use.

On termination, data will be retained for 90 days for export or deletion, then permanently erased.

15. Limitation of Liability

To the fullest extent permitted by law, Neurameet shall not be liable for:

(a) indirect, incidental, special, consequential or punitive damages;

(b) loss of profits, data, goodwill or anticipated savings; or

(c) business interruption, loss of opportunity, or reputational damage,

even if advised of the possibility of such damages.

Neurameet's total aggregate liability for any claim arising out of or in connection with the Service shall not exceed the total fees paid by the Customer in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

16. Indemnity

The Customer agrees to indemnify and hold harmless Neurameet from any claims, damages, or expenses arising from the Customer's unlawful use of the Service or breach of these Terms.

17. Changes to these Terms

We may update these Terms from time to time. Significant changes will be notified to you in advance.

Continued use of the Service after changes means you accept the revised Terms.

18. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.

19. Entire Agreement

These Terms, together with the Privacy Policy and Data Protection Policy, constitute the entire agreement between the parties and supersede all prior discussions or understandings.

Schedule 1 – Data Processing Agreement (DPA)

This Data Processing Agreement ("DPA") forms part of the Terms of Service between Neurameet Limited ("Processor") and the Customer ("Controller").

1. Subject Matter and Duration

  • Neurameet will process personal data as necessary to provide the services under the Terms.
  • Processing will continue for the duration of the Customer's subscription, unless otherwise required by law.

2. Nature and Purpose of Processing

  • Processing includes recording, transcription, generation of minutes, summaries, reports, and AI outputs.
  • The purpose is to enable schools to manage and analyse meeting content.

3. Types of Personal Data

  • Meeting recordings (audio)
  • Transcripts and minutes (text)
  • Names and roles of staff
  • References to pupils (including attendance, behaviour, safeguarding, outcomes)
  • Account and billing information

4. Categories of Data Subjects

  • School staff
  • Pupils (where mentioned in meetings)
  • Parents/carers (where mentioned in meetings)

5. Controller Responsibilities

  • The Controller ensures a lawful basis for sharing personal data with Neurameet.
  • The Controller is responsible for the accuracy of the personal data.

6. Processor Obligations

Neurameet will:

  • Process personal data only on documented instructions from the Controller.
  • Ensure staff authorised to process personal data are bound by confidentiality.
  • Implement appropriate technical and organisational measures to secure personal data.
  • Assist the Controller in responding to data subject rights requests.
  • Notify the Controller without undue delay of any personal data breach.
  • Delete or return personal data on termination of services, unless retention is required by law.
  • Make available all information necessary to demonstrate compliance with this DPA.

7. Sub-processors

  • Neurameet may use sub-processors listed in the Privacy Policy.
  • The Controller consents to the use of these sub-processors.
  • Neurameet will ensure sub-processors are bound by equivalent data protection obligations.

8. International Transfers

Where personal data is transferred outside the UK, Neurameet ensures appropriate safeguards are in place, such as the UK Addendum to the EU Standard Contractual Clauses.

9. Termination

On termination, Neurameet will delete or return all personal data in accordance with the retention schedule, unless otherwise required by law.